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Confrontation Manager™ - persuading others to want what you want

Training date: Date to be confirmed. Register your interest now and we will keep you informed.

Workshop description

Ever wanted to be better at getting your own way? Then help may be at hand…

Confrontations are an intrinsic part of our daily lives - whether we realize it or not. We often associate the term "confrontation" with something overtly aggressive, such as war, or industrial negotiations. However, many of the interactions we are engaged in on a personal or professional level are collaborative confrontations – and Confrontation Management can help us manage these more effectively.

What is a “collaborative confrontation”? Interactions are all about give and take. When we discuss where to go with our partners on a Friday night we are engaged in a collaborative confrontation. Bar or theater? Action movie or love story? We are attempting, albeit without much at stake, to win another person over to our position.

In our professional lives, the stakes are much higher. Friendly mergers, parliamentary bills, defense alliances, the Kyoto Protocol: these are all attempts to collaborate, but they require periodic bouts of confrontation to move forward.

Confrontation Manager allows us to manage our confrontations – whether or not they are collaborative – with greater efficiency. Confrontation Manager™ is founded on the science of Confrontation Management, a formal way of representing and analyzing confrontations. Using Confrontation Management allows us to:

• gain a clear understanding of complex, highly interconnected issues;
• identify gaps in our understanding of our own position, and those held by other parties;
• identify weaknesses in our strategy, as evidence by the existence of one or more formal “dilemmas”; and
• build an action plan for “winning” the confrontation.

While Confrontation Manager™ makes it easy to model complex confrontations, Confrontation Management can be applied informally, in all walks of life.

The workshop will cover the following material:

• the elements of a confrontation;
• collaborative confrontations;
• modeling confrontations;
• analyzing confrontations;
• the four dilemmas of confrontation;
• the two dilemmas of collaboration;
• resolving dilemmas;
• creating action plans; and
• deploying an Enterprise Confrontation Management System to manage confrontations on an organizational scale.

All participants will have access to a copy of Confrontation Manager™ for the duration of the course, and will gain “hands on” experience in the use of the software.

Who should attend:

The workshop is intended primarily for practitioners, although academic researchers may also be interested in attending. The workshop will not present Confrontation Management from a highly theoretical standpoint but aims to equip analysts and managers with the tools needed to manage confrontations within their own organization...and lives!

You do not need to have had experience of Confrontation Manager™ to be able to attend this workshop, but you do need to be familiar and comfortable with the use of MS Windows® packages. We will take you through the basics of Confrontation Management and using Confrontation Manager™ and get you off to a flying start!

The Tutor

The workshop will be presented by consultants from Idea Sciences, Inc. As a company, Idea Sciences is dedicated to helping organizations remain efficient and competitive within today's changing business, economic and political climate. They are recognized internationally as experts in the area of Confrontation Management and designed Confrontation Manager™.

Venue and fees

The workshop will be held in Kendal, Cumbria. Kendal is on the edge of the English Lake District. The mainline station for Kendal is Oxenholme, The Lake District. It is approximately 3 hours from London, 2 hours from Glasgow and Edinburgh, 1.5 hours from Manchester. (Generally with a service every hour from major UK cities to Oxenholme). The fee for the day is 750 GBP plus VAT (as applicable).

Places are limited, so if you would like to attend please contact us to make a provisional reservation. Contact Jenny Brightman at Banxia® Software on +44 (0) 845 108 2994, by fax on +44 (0) 845 108 2995 or by email to info@banxia.com. A booking form will be sent to you and must be returned, with payment, to secure your booking. If you have any general questions about software or the content of the workshop please contact us.