Interactive Meeting and Decision Support Tools

Support & Training


For support, please email with details of the problem you are having. Please include specific information such as product name, version, what you are doing to get to where you are having the problem, and the text of any messages you are seeing. We will do our best to help.

Remote connection

Our main support system uses ScreenConnect to provide multi-platform support adapting to your system. Click here to connect now.

Support image


Training is available for all of our products, either at your location or our offices. Contact us to arrange something that suits your requirements.

Product Location Description
 PRS logo
Interwrite PRS/ eInstruction Response
Kendal or at your site

Interwrite PRS/ eInstruction Response Introduction.

Interwrite PRS/ eInstruction Response is a classroom participation system, which uses handheld keypads to gather responses to questions. Learn about the system and how to get the best from it.

Frontier Analyst logo
Frontier Analyst
Kendal or at your site

A manager’s introduction to DEA.

A practical guide to using DEA and Frontier Analyst® in your organisation.

Decision Explorer logo
Decision Explorer
Kendal or at your site

Decision Explorer® and computer supported cognitive mapping.

A one-day, hands-on workshop introducing Decision Explorer® and its use for computer supported cognitive mapping.

TeamViewer support

If you have been asked to use our TeamViewer support system, please click here to download the Windows version. If your firewall stops you downloading an EXE file, then there is a zipped version too. If you have a Mac, then this Mac support link is for you.