When you run Impact Explorer™ for the first time, you may be asked to select a COM (serial communications) port on your PC. This is the port through which the Impact Explorer™ software will communicate with the keypad system. Impact Explorer™ needs to be connected to a free COM port. This is a hardware issue and if you are not familiar with your PC set-up, then you should ask your company technical support staff for help. You may need to try each COM port in turn. When you have selected a COM port, either use the Keypad menu, Search for keypads item or the keypad set-up icon on the tool bar. Press any key (except Clear) on one of the keypads that you will be using for your Impact Explorer™ session. If the connection between your PC and the radio keypads has been established then you will see the active keypad reference number added to the keypad activation dialog.
If you have a modem card and/ or fax software installed on your PC, you may find that they are using the same IRQ (interrupt request) as your COM port, in which case you may have to de-activate the modem/ fax to free up a COM port for Impact Explorer™. If you find that you are having problems communicating with the Impact Explorer™ hardware, this is one possible cause. If you have a modem, turn it off and remove the modem card, if you have fax software, do the same.
There is a troubleshooting section if you are having problems.
